At Fixion Fuel, we take pride in delivering your order quickly, securely, and with exceptional care. Below is everything you need to know about how we ship, process, and handle your packages.

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📦 Processing Times

• Orders are processed the same day when placed before 3 PM CST.

• Orders placed after 4 PM CST will ship the next business day.

• We do not process or ship orders on Sundays or major U.S. holidays.

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🚀 Shipping Speeds

We offer fast and reliable U.S. shipping options:

• Standard Shipping (3–5 Business Days)

• Expedited Shipping (2–3 Business Days)

• Express Shipping (1–2 Business Days)

Shipping speed is selected at checkout and calculated based on your location.

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🔒 Discreet & Secure Packaging

📬 Tracking Information

• You will receive a tracking number via email or SMS as soon as your order ships.

• Tracking may take up to 24 hours to update after your label is generated.

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⏳ Delays & Exceptions

While we ship quickly, delays may occur due to factors outside our control, such as:

• Carrier delays

• Weather conditions

• High-volume seasons

• Incorrect or incomplete addresses

If your package is delayed, our support team will assist you in tracking and resolving the issue.

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📭 Lost, Damaged, or Stolen Packages

• Once a package is marked as Delivered, we are no longer responsible for loss or theft.

• If your package arrives damaged, contact us within 48 hours with photos, and we will make it right.

• If a package is lost in transit, we will help file a claim and offer a solution.

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📮 Wrong Address Disclaimer

Customers are responsible for entering the correct shipping address.
If an incorrect address is provided:

• We cannot guarantee retrieval or redelivery.

• Reshipping fees may apply.

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💬 Need Help?

Our customer support team is here to assist you with any shipping questions or concerns.
Contact us anytime at: support@fixionfuel.com